Frequently Asked Questions
Everything you need to know about your Wood Splitters Direct order.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your items ship, we will send a follow-up email with a tracking number so you can monitor its journey to your doorstep.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected shipping method.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
Are your materials sustainably sourced?
At Wood Splitters Direct, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable wood-pulp fibers.